Privacy Policy

Welcome to Femme Bar

At Femme Bar Worcester, we're committed to creating a safe, welcoming, and inclusive space for everyone. Your privacy matters to us, and we want you to feel confident about how we handle your information. This policy explains what we collect, why we collect it, and what we do with it—in plain English, not legal jargon.

What Information We Collect

When You Order Online

When you place an order through our website, we collect:

• Your name and contact information (phone number, email)
• Order details (items, quantities, special requests)
• Payment information (processed securely through Clover and Stripe)
• Pickup time preferences

Website Usage

Like most websites, we automatically collect:

• Browser type and device information
• IP address and general location (city/state level)
• Pages you visit and how long you stay
• Cookies for basic functionality (see Cookie Policy below)

Events and Newsletters

If you sign up for our event updates or newsletter, we collect your email address and name (if provided). You can unsubscribe anytime.

How We Use Your Information

We use your information to:

• Process your orders and send order confirmations
• Improve our menu, service, and website experience
• Send you updates about events (only if you've opted in)
• Comply with legal requirements (age verification, tax records, etc.)
• Prevent fraud and ensure payment security

We will never: Sell your data to third parties, send you spam, or share your information with anyone except as required to process your order (payment processors, email service) or by law.

Third-Party Services We Use

To provide our services, we work with trusted partners:

• Clover: Payment processing and POS system
• Stripe: Secure online payment processing
• Resend: Email delivery for order confirmations and updates
• Sanity CMS: Content management for events and menu updates

Each of these services has their own privacy policies. We've chosen partners who share our commitment to privacy and security.

Cookies and Tracking

We use cookies to:

• Remember your preferences (like accepting this cookie notice)
• Keep you logged in if you have an account
• Analyze how people use our site to make improvements

You can disable cookies in your browser settings, but some features may not work properly.

Your Rights

You have the right to:

• Access: Request a copy of the information we have about you
• Correct: Update or fix incorrect information
• Delete: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing emails anytime
• Object: Ask us to stop using your data for certain purposes

To exercise any of these rights, email us at Femmebarworcester@gmail.com.

GDPR & CCPA Compliance

If you're in the EU or California, you have additional rights under GDPR and CCPA:

• GDPR (EU residents): Right to data portability, right to lodge a complaint with your data protection authority
• CCPA (California residents): Right to know what personal information is sold or disclosed, right to opt-out of sales (note: we don't sell your data)

Data Security

We take security seriously. All payment information is encrypted and processed through PCI-compliant payment processors (Clover and Stripe). We never store your full credit card details on our servers. Our website uses HTTPS encryption to protect data in transit.

While we implement industry-standard security measures, no system is 100% secure. We'll notify you promptly if we ever experience a data breach affecting your information.

Data Retention

We keep your information only as long as necessary:

• Order data: 7 years (for tax and accounting purposes)
• Marketing emails: Until you unsubscribe
• Website analytics: Up to 26 months

Children's Privacy

Our services are not intended for anyone under 21. We do not knowingly collect information from minors. If you believe we've inadvertently collected data from someone under 21, please contact us immediately.

Changes to This Policy

We may update this policy occasionally. If we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. Continued use of our services after changes means you accept the updated policy.

Contact Us

Questions, concerns, or requests about your privacy? We're here to help.